Our Services

Improving performance by promoting diversity and inclusion

TRAINING COURSES

Bespoke courses: We can develop bespoke training courses if you don’t see what you are looking for in our standard menu.

Standard courses: A selection of our standard courses (listed below) can be tailored to meet your organisations needs.

Our most popular courses

Improving your performance: meeting the needs of customers living with health conditions or disability

“99% of complaints relating to goods and services, received by the Disability Rights Commission help line in 2007 cited poor customer service as being the tipping point for causing them to complain” – Natalie Salmon, former Head of Services at the Disability Rights Commission

Course outline: This course will help you improve the services you provide to disabled people and the public at large. The course includes:

• How to meet your legislative obligations
• Improving the customer service experience for your disabled customers – how to reduce complaints
• Improving the confidence of customer service staff when serving disabled customers
• Involving disabled people in the design of your service

Suitable for: Organisations that interact with the public both private and public sector

Employee wellbeing: How to improve employee wellbeing through managing employee health and disability more effectively

Mori research in 2010 found that the companies within the FTSE 100 that invested in employee wellbeing were 10% more productive than those who did not.^[1]

Course outline: This course can include:

• How to assess employee wellbeing
• How to make reasonable adjustments for staff who have long term health conditions and disabilities
• How to communicate with all employees about health, wellbeing and disability
• How to encourage employees to be more open about health and disability issues
• How to reduce employee absence and manager sick leave and returning to work.

Suitable for: Employers in the private or public sector, occupational health and HR professionals

We offer a suite of courses about the Equality Act 2010 which are as follows:

• Disability in the Equality Act
• Equality Duties and disability
• Reasonable adjustments for learners
• Disability in Equality Impact Assessment

These courses include the following:

Understanding what is new in the Equality Act in relation to disability

Understanding where the law remains the same

How to respond to the Act and meet your obligations

Understanding disability within the broader equality agenda – taking a holistic approach to equality and inclusion

Remember we offer a wide range of bespoke courses – just tell us what you need and we will work with you to find the right course for you.

If you aren’t sure what you need then why not look at our “expertise and advice” section, we can spend some time with you to find out where your strengths are and where you may need further support.

Pricing

Our training and our expertise and advice packages are competitively priced. We can offer something for all budgets, because we offer a highly tailored service and have flexibility with our prices.

Please get in touch with us to find out more or for a quote on:

associates@radar.org.uk or contact Tracey Carter